Sauna warranty terms
Version 1.0 · Last updated 28 Oct 2026
This page sets out the warranty on saunas sold by Shym Saunas and Spas. The same terms appear in each product manual.
1. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty in these terms is given in addition to those rights. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
2. Who gives this warranty
This warranty is given by Shym Solutions Pty Ltd (ACN 643 148 725), trading as Shym Saunas and Spas ("Shym", "we", "us").
- Phone: 1300 908 132
- Email: art@shymsaunas.com.au
- Web: shymsaunas.com.au
It applies to saunas bought new from Shym in Australia on or after 29 October 2026. Saunas bought before that date keep the warranty in the documents supplied at the time of purchase.
3. Warranty periods
Traditional and infrared saunas have separate warranties. All periods run from the date of delivery.
3A. Traditional saunas
| Covered | Residential, registered | Residential, not registered | Commercial |
|---|---|---|---|
| Sauna structure (frame, walls, benches, floor, door frame) | 5 years (10 with Extended Warranty) | 2 years | 12 months |
Heaters are not covered by this warranty. Harvia and HUUM heaters, including their controllers, are covered by the manufacturer's own warranty, shown on the product page. If your heater has a problem, contact us first and we will coordinate the claim with the manufacturer.
3B. Infrared saunas
| Covered | Residential | Commercial |
|---|---|---|
| Whole sauna: cabin, infrared panels, electrics, controller | 2 years | 12 months |
The Extended Warranty is not available for infrared saunas.
3C. Terms for all saunas
3.1 Parts only after 12 months. In the first 12 months we cover parts, labour and freight. After 12 months the warranty covers replacement parts only; labour, technician callouts and installation are at your cost.
3.2 Commercial use means any use other than private use by one household, including gyms, clinics, hotels, Airbnb and other short-term rentals, rental or hire, and use shared by more than one household. A residential sauna that is used commercially is covered only for the commercial periods above.
3.3 Repaired or replacement parts are covered for the rest of the original warranty period or 3 months, whichever is longer. A repair or replacement does not restart or extend the warranty period.
4. Conditions of the warranty
The warranty applies only while all of these conditions are met.
4.1 Licensed electrician. Electric heaters, infrared systems, controllers and all wiring must be installed and connected by a licensed electrician, on a dedicated circuit with a correctly rated RCD. Keep the electrician's certificate of compliance.
4.2 Registration within 30 days. To receive the 5-year structural warranty on a traditional sauna, or the 2-year warranty on an infrared sauna, register your sauna within 30 days of installation by emailing us:
- proof of purchase (order or invoice number);
- photos of the finished sauna from all four sides, the roof, the interior and the heater or infrared panels;
- a photo of the base or foundation, showing it is level, stable and drained;
- the electrician's certificate of compliance; and
- written confirmation that the sauna was installed following every instruction in the product manual.
4.3 Installation. The sauna must be assembled and installed exactly as the product manual says, on a level, stable, well-drained base, by a competent installer or one of our recommended installers. Do not assemble in rain. Indoor models must not be installed or used outdoors.
4.4 Maintenance. You must follow the care and maintenance schedule in the product manual, including treating or oiling the timber as directed, re-tightening steel bands as the timber settles, keeping the roof sealed and vents clear, and ventilating after each use.
4.5 Maintenance records. Keep dated photos of maintenance. Commercial owners must keep a written maintenance log (date, task, who did it). We may ask for these records before we assess a claim.
4.6 Original owner only. The warranty, including any Extended Warranty, is for the original purchaser at the original installation address. It cannot be transferred, and it ends if the sauna is sold or moved, unless we agree in writing.
4.7 Use. The sauna must be used for its intended purpose, within the temperature and operating limits in the manual.
5. Checking your delivery
5.1 Inspect every package and component, against the parts list in the manual, within 3 days of delivery and before you start assembly.
5.2 Email us photos of any damage, defect or missing part within those 3 days. We will send replacement parts at no cost.
5.3 For transit damage, also note it on the driver's delivery docket where possible, and keep all packaging until the claim is settled.
5.4 For defects reported more than 3 days after delivery, or after assembly has started, you will need to show that the defect existed at delivery and was not caused by handling, storage, assembly or installation. This applies to our warranty only; it does not affect your rights under the Australian Consumer Law.
6. How to make a claim
6.1 All claims must be made directly to Shym, in writing, to art@shymsaunas.com.au, within the warranty period. Please don't arrange repairs yourself first; we can't reimburse repairs we didn't authorise.
6.2 Include:
- your name, address and order or invoice number;
- a description of the problem and when you first noticed it;
- clear photos and a short video of the problem and the whole sauna; and
- your maintenance photos or log, if we ask.
6.3 We will reply within 5 business days. We try remote troubleshooting first, by phone or video. If that doesn't fix it, we may ask a technician to inspect the sauna on site.
6.4 Before an on-site inspection, you must confirm that the conditions in section 4 have been met. If the technician finds no defect covered by this warranty, or that the conditions were not met, you will pay the callout, inspection and travel costs.
6.5 We may ask you to return a faulty part to us for assessment. Freight for an approved return is at our cost.
7. What we will do
7.1 If we confirm a defect in materials or workmanship covered by this warranty, we will choose to repair the part, replace the part, or supply a replacement part for you or your installer to fit.
7.2 Freight on replacement parts is covered to addresses on mainland Australia. Freight to Tasmania, islands and remote areas may be charged.
7.3 Replaced parts become our property.
8. What is not covered
The warranty does not cover:
- Natural characteristics of timber: knots, grain and colour variation, resin bleed, surface checks, hairline cracks, shrinkage, swelling and movement, unless they affect the structural integrity of the sauna.
- Normal wear and tear, fading, weathering and natural ageing of materials.
- Heaters and heater controllers on traditional saunas (covered by the manufacturer, section 3A), lighting, bitumen roof shingles, accessories (thermometer, hygrometer, bucket, ladle, sand timer), sauna stones, door seals, fuses and other consumables.
- Damage from incorrect assembly or installation, an unlevel, unstable or poorly drained base, or not following the manual.
- Electrical work not done by a licensed electrician, power surges, and RCD or circuit tripping caused by the site's wiring.
- Damage from missed or late maintenance, including untreated timber, loose steel bands, a leaking roof, blocked vents or poor ventilation.
- Water damage from direct water contact, flooding, standing water, poor drainage, sprinklers, roof leaks after shingles were incorrectly installed, or water thrown outside the heater's stone area.
- Storms, hail, flood, fire, lightning, extreme weather, termites, pests, vermin, pets and other events outside our control.
- Accidental damage, improper handling, misuse, abuse, overheating beyond the manual's limits, and damage from cleaning products, pressure washing, paints, stains or coatings not approved by us.
- Modifications, repairs or parts not authorised by us.
- Damage caused by moving or relocating the sauna after assembly.
- Third-party products we did not supply.
- Cosmetic issues that don't affect use, reported after the 3-day delivery check.
- Costs for site access, cranes, removal or reinstallation, council approvals, and loss of use or other indirect loss, except as required by the Australian Consumer Law.
9. Extended Warranty (10 years)
9.1 What it is. The Extended Warranty extends the structural warranty on a residential traditional sauna from 5 years to 10 years from delivery. It costs $1,500 (incl. GST).
9.2 How to buy it. It must be bought with the sauna, on the same order. It can't be added later.
9.3 What it covers. It covers the sauna structure only.
9.4 Conditions. All of sections 4 to 8 apply. The Extended Warranty starts once your sauna is registered (section 4.2). If you haven't registered within 30 days of installation, we will remind you in writing and give you a further 30 days. If the sauna is still not registered after that, the Extended Warranty does not apply and the structure is covered for 2 years (section 3A).
9.5 The Extended Warranty is an optional extra.
10. General
10.1 This warranty applies only to saunas bought from and installed in Australia.
10.2 The terms that apply to your sauna are the ones on this page at the date of your order. We may update these terms for future orders.
10.3 If the product manual and these terms differ, these terms apply.
10.4 These terms are governed by the laws of Australia.
