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Testimonials
What Our Customers Say
Hear from our satisfied customers across Sydney. Their experiences reflect the joy and relaxation our saunas bring into their lives. Real stories from real people who chose Shym Saunas for their homes.
EXCELLENT Based on 99 reviews Posted on Kaarl WaldropTrustindex verifies that the original source of the review is Google. ⭐️⭐️⭐️⭐️⭐️ 5/5 – Exceptional Service and Quality Product I recently purchased a Shym Union 125 Sauna with a Harvia Wall heater and I could not be more pleased with the entire experience. From my very first enquiry in August through to delivery and installation in late October, the Shym team was consistently professional, responsive, and genuinely customer focused. Mariluz kept me informed every step of the way, providing detailed updates, freight information, and crate dimensions to help me plan the logistics. Art and Nicole were equally helpful in clarifying technical details, shipping arrangements, and installation questions. Every message I sent was answered quickly and thoughtfully, which gave me real confidence in their service. When the sauna arrived, it was packed perfectly and arrived exactly as described. The build went smoothly, and although the manufacturer instructions could be clearer, Shym made up for it with their ongoing support and friendly guidance. The finished result looks beautiful, the LED lighting adds a relaxing ambience, and the quality of materials is outstanding. What really stood out to me was the genuine care they showed even after delivery. They checked in to make sure everything went well and even offered a small wellness gift set as a thank you. It is rare to find this level of service today. I highly recommend Shym Saunas and Spa to anyone considering investing in a home sauna. Their professionalism, communication, and after sales support are second to none, a great Australian business doing things the right way.Posted on Meghann LoftTrustindex verifies that the original source of the review is Google. We purchased a summit sauna and love it. We were unsure if we wanted an electric or wood fire heater. We ended up going the wood fire Harvia m3 and so happy with this decision. Plus as an added bonus the pallet it came with was free fire wood for about 15 sauna sessions. The team at Shym sauna were very helpful and easy to work with.Posted on Mathew FrenchTrustindex verifies that the original source of the review is Google. Shyam saunas were great to deal with, helped us through the process. It is great as a Tasmanian being able to deal with a Tasmanian company. Our sauna was easy to assemble, the instructions were clear and easy to follow. We are very happy with our sauna.Posted on Magnus AgrenTrustindex verifies that the original source of the review is Google. The smell of Western red cedar is delightful. Helpful with many calls to confirm while putting together and loving the experience. Thanks!Posted on Zac BatchelorTrustindex verifies that the original source of the review is Google. Very helpful bloke. Installed at house in difficult location. Gave very practical advice on how to operate. Would highly recommendPosted on Fay GrehamTrustindex verifies that the original source of the review is Google. Great experience from start to finish with Shym Saunas. Good communication and great products. We love our square barrel sauna and once we got started, was quite straightforward to build. We also ordered a woodheater for the sauna and bucket waterfall tower which is a nice addition to our set up. Would recommend.Posted on Tim KelleyTrustindex verifies that the original source of the review is Google. Excellent product with responsive customer service. Recommended!Posted on Michaela VlckovaTrustindex verifies that the original source of the review is Google. Update after a year of use. The sauna is going strong. We're still using it at least 3 times a week. Love it. We purchased the barrel sauna approximately a month ago. The assembly was straightforward - it took us two afternoon (after work) to get the barrel sauna finished. Communication with the company is very easy, they're always keen to help. Having the sauna just few steps from our home is such a treat - especially now in the winter.Posted on Patrice WilliamsTrustindex verifies that the original source of the review is Google. We recently purchased through Shym Saunas and couldn’t be happier. Mari and Art were an absolute pleasure to deal with friendly, professional, and incredibly patient while we took the time to make our decision. They answered every question thoroughly and made the whole process easy and stress-free. Highly recommend Shym Saunas to anyone considering a sauna exceptional service from start to finish.Posted on S HSTrustindex verifies that the original source of the review is Google. I would like to take this opportunity to express my heartfelt gratitude to Artem, Eunice, and the entire Shymsaunas team for their unwavering support and professionalism throughout the process of delivering and installing our sauna. Purchasing a foreign product from an interstate supplier is not only a financial investment but also an investment in trust. The result clearly showed that I had made the right choice in going with Shymsaunas. Artem and Eunice were consistently responsive and thoughtful in addressing every question and request I raised. Each exchange was met with clear, detailed, and logical responses that gave me peace of mind. For this, I am truly thankful. The product we purchased, the Serenity Round Cube Mini with the HIVE Sauna Heater and accessories, has met our expectations. Its design is both modern and timeless, with smooth curves and carefully crafted details that blend seamlessly into our backyard while also making a bold statement. The build quality is outstanding. We have now used the sauna several times, and each session has been nothing short of rejuvenating. Together, the subtle scent of natural wood, the heater and the LED lights create an atmosphere that is restorative and uplifting. I am deeply grateful to Artem, Eunice, and the Shymsaunas team for bringing this vision to life. Their professionalism, kindness, and genuine care turned what could have been a daunting project into an experience marked by trust, excitement, and lasting satisfaction. I wholeheartedly recommend Shymsaunas to anyone considering a sauna, not only for their exceptional products but also for the integrity and warmth of the people behind them. Stephen