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Testimonials
What Our Customers Say
Hear from our satisfied customers across Sydney. Their experiences reflect the joy and relaxation our saunas bring into their lives. Real stories from real people who chose Shym Saunas for their homes.
EXCELLENT Based on 102 reviews Posted on Steve BaldwinTrustindex verifies that the original source of the review is Google. I recently bought and built a Patio S sauna supplied by Shym saunas, together with a Humm Hive woodfired stove. I couldn't be happier with the end result. The whole process with the team at Shym was amazing, all the questions I had were answered promptly, from lighting, building and shipping questions to the mundane.. "what sealant should I use" I enjoyed building it too! Like a really big IKEA kit but way better quality!Posted on Ezra ArtmanTrustindex verifies that the original source of the review is Google. Shym provided us with a high-quality sauna that we are LOVING, and communication was great through the whole process!Posted on John WortleyTrustindex verifies that the original source of the review is Google. Thanks Eunice and Art for their great correspondence and advice for purchasing our Cube sauna which fit perfectly in the backyard. The quality of the sauna is fabulous; we enjoy it every time we get in it - almost everyday. Communication was A+ and worked with us to ensure we had all the right information before we ordered and before we took delivery of the sauna; the delivery is a flat pack and i would advise if you can get the sauna delivered to a local depot near you and hire a trailer to pick it up (8*5 is needed for Serenity Round Cube Mini Thermo-Treated Spruce Sauna 2m - which weighed around 900kg)Posted on Kaarl WaldropTrustindex verifies that the original source of the review is Google. ⭐️⭐️⭐️⭐️⭐️ 5/5 – Exceptional Service and Quality Product I recently purchased a Shym Union 125 Sauna with a Harvia Wall heater and I could not be more pleased with the entire experience. From my very first enquiry in August through to delivery and installation in late October, the Shym team was consistently professional, responsive, and genuinely customer focused. Mariluz kept me informed every step of the way, providing detailed updates, freight information, and crate dimensions to help me plan the logistics. Art and Nicole were equally helpful in clarifying technical details, shipping arrangements, and installation questions. Every message I sent was answered quickly and thoughtfully, which gave me real confidence in their service. When the sauna arrived, it was packed perfectly and arrived exactly as described. The build went smoothly, and although the manufacturer instructions could be clearer, Shym made up for it with their ongoing support and friendly guidance. The finished result looks beautiful, the LED lighting adds a relaxing ambience, and the quality of materials is outstanding. What really stood out to me was the genuine care they showed even after delivery. They checked in to make sure everything went well and even offered a small wellness gift set as a thank you. It is rare to find this level of service today. I highly recommend Shym Saunas and Spa to anyone considering investing in a home sauna. Their professionalism, communication, and after sales support are second to none, a great Australian business doing things the right way.Posted on Meghann LoftTrustindex verifies that the original source of the review is Google. We purchased a summit sauna and love it. We were unsure if we wanted an electric or wood fire heater. We ended up going the wood fire Harvia m3 and so happy with this decision. Plus as an added bonus the pallet it came with was free fire wood for about 15 sauna sessions. The team at Shym sauna were very helpful and easy to work with.Posted on Mathew FrenchTrustindex verifies that the original source of the review is Google. Shyam saunas were great to deal with, helped us through the process. It is great as a Tasmanian being able to deal with a Tasmanian company. Our sauna was easy to assemble, the instructions were clear and easy to follow. We are very happy with our sauna.Posted on Magnus AgrenTrustindex verifies that the original source of the review is Google. The smell of Western red cedar is delightful. Helpful with many calls to confirm while putting together and loving the experience. Thanks!Posted on Zac BatchelorTrustindex verifies that the original source of the review is Google. Very helpful bloke. Installed at house in difficult location. Gave very practical advice on how to operate. Would highly recommendPosted on Fay GrehamTrustindex verifies that the original source of the review is Google. Great experience from start to finish with Shym Saunas. Good communication and great products. We love our square barrel sauna and once we got started, was quite straightforward to build. We also ordered a woodheater for the sauna and bucket waterfall tower which is a nice addition to our set up. Would recommend.Posted on Tim KelleyTrustindex verifies that the original source of the review is Google. Excellent product with responsive customer service. Recommended!







































